Please read carefully the guidelines governing the refund policy.
Our 7-days Money Back Guarantee gives you time to make sure that all our templates/extensions are free of bug and ready for your utilization. You can assure that your order is backed by a 100% Money Back Guarantee if you find yourself in positions below:
1.Our template/extensions have problems and are not functioned properly. OR,
2.Our support teams are unable to get it solved via the premium email support
With most of things, certain standard restrictions will be applied to a refund request.
• Refund is applied for Customer Member only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products
• Refund is not applicable after 7 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 7 days.
• Refund is not applicable after 7 days since the date of your purchase (GMT+7)
• Refund is not applicable for MoneyBookers payments
• Refund is not applicable on custom works (customization project)
• Refund is not applicable if our extensions have been customized or other third party extensions have been installed. Because the templates/extensions only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original templates/extensions. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
• Refund would be denied in abuse cases, with abnormally high number of downloads within the 7 days.
NOOTheme reserves the right to refuse refunds if any efforts of refund policy abuse are detected.